How Okta Supports the Public Sector with CIAM
Author: Riley Martin
Release Date: 07/12/2022
Almost all of us interact with the Public Sector in one way or another on a day to day basis. From the bus drivers taking commuters to work, to health care professionals, and those that work in and directly for our government.
On the other side of the coin – almost all of us will interact with CIAM (Customer Identity Access Management) on a daily basis as well. Biometrics to login to your phone or secure areas of the office, or signing up and logging in to a website to buy some new trousers – these and so much more in our daily lives use CIAM without the majority of the general public even knowing what CIAM is.
With organisations within the Public Sector often being both incredibly vital as well as ever growing in both customer and employee scale – it is vital that all access to company information and services are managed safely and securely. Okta is able to provide this security and peace of mind in a simple and easy to use tool that covers all areas of identity and access management. Okta includes Multi-factor Authentication tools, Single Sign-On services, Lifecycle Management options to add new people to the organisation or, take away privileges when they leave, and CIAM tools to ensure that customers or clients to the service or business and their details are handled with the same security that the employee’s data and details are handled.
With Okta’s CIAM service, the customer’s needs can be met easily and with very little friction. Every company wants to ensure that their customers are treated well in every step of the journey, and nowhere should that be more vital than customer interaction with the Public Sector. While much of the public sector is vital to keep a country and its citizens going in day to day life – if a customer has a bad experience with a service provider (such as a data breach or unhelpful log-in tools), they are likely to make efforts to go to another provider; or if another provider is not available for that service, they are not going to want to use the service and are likely to be disgruntled when using your service.
“Following a data breach, 78% of people stop engaging with a brand online. Furthermore, nearly half (49%) would not sign up and use an online service or application that recently experienced a data breach.”
Ensuring good service in every step of the journey is key, and that journey starts with CIAM. When a customer is handing their data to a business or service provider they are trusting that it remains confidential. Okta is able to provide a secure holding for that data to keep it safe and help the business to use that data efficiently and effectively. From the moment a new customer or profile is set up Okta is there to ensure that that individual gets access to what they both want and are allowed to access by the company’s own rules. It keeps tabs on the amount of customers and employees, it is able to shift people around to give them access to new schemes or areas of a company if necessary by simply telling Okta a new rule or updating a customer or employee’s status. It is also incredibly scalable.
Public Sector organisations vary massively in scope and scale but the majority are on the larger scale in the grand scheme of things. As such Okta can be scaled to provide access to a service of 10 to 20 people or to a service providing to millions. In America, the MLB rely on Okta for their 60m baseball fans, and on a wider scale Okta is preparing for 50 Billion Users worth of data on their systems.
As well as all the general tools for all businesses Okta also has tools specifically designed for Public Sector organisations. Modernising IT infrastructure, Implementing Zero Trust, and ensuring compliance and security measures for the industry – Okta has tools for all these needs that a public sector organisation has in the 21st century. These tools can ensure that your customers and clients have full trust and confidence in an organisation and, as mentioned prior, will return and enjoy using your services again and again.
References:
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