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Case Study

East of England Co-Op Continue their Data Journey by Upgrading Splunk

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Case Study Introduction

Customer Summary

East of England Co-op is the largest independent retailer operating in the East of England. They provide Food stores and specialist services, such as Funerals, Travel agents and Petrol filling stations to communities across Norfolk, Suffolk and Essex. As a co-operative business, their focus is the local communities in their region.

Requirements

East of England Co-Op (EoE) engaged Somerford to upgrade their Splunk Core environment from and upgraded associated Splunk Apps accordingly.

Business Challenges

Splunk had gone out of support and in order to get back into support and leverage the latest apps on Splunkbase EoE wanted to be upgraded to the latest version. This was complicated as EoE had deployed many apps to their Splunk environment so a detailed upgrade path would have to be planned and then executed.

Upgrade of Splunk

Apps Upgrade

New Apps for new Data Sources

Testimonial

Solutions

After the upgrade EofE were back in support and able to ingest new data sources via apps that required Splunk to be on the latest version and allowed them to leverage new apps.
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It moved them along their infrastructure monitoring journey by moving from legacy apps and enabling them to use Splunk IT Essentials which will allow them to correlate logs and metrics and use the information to observe and understand the performance of their infrastructure.

The Modernisation now allows them to use the latest app’s from Splunkbase but also puts them in a good position for their future data journey.

Dedicated Support Desk

Support desk with certified Splunk consultants with deep a technical understanding of our customers' environment and systems

Health Check

Deep dive health check with written reports

Priority Resourcing

Priority resourcing for support escalations or project activities

Training

Enablement workshops and Splunk virtual training

Why Somerford?

EoE did not have the in-house expertise required to perform this upgrade to ensure there was no interruption in Service. Somerford was engaged to provide expert Splunk advice, plan out the upgrade and execute it within compressed timelines.

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