What is Somerford Connect?
Author: Carl Parker
Release Date: 30/09/2024
As announced recently, the latest exclusive service from Somerford Associates is here and it has the potential to derive significant value from your Splunk investment. Customised for your organisation’s specific requirements, our brand new Somerford Connect offering combines the power of Splunk’s data processing tools with Somerford’s extensive added value services to ensure you get the best from your custom deployment.
A scalable service, with Splunk experts with personalised support.
In simple terms, Somerford Connect integrates your Splunk licence and our additional services into a single, customer-centric Managed Service offering. Our customers can now look to us for a flexible, scalable offering with dedicated expertise, combined with Splunk—the world-class data platform—for all products including Splunk Core, Cloud, Security, ITSI and Observability.
What do Somerford Associates do?
With decades of experience working with Splunk’s innovative products, we are well placed to support you in your digital transformation with the industry leader for SIEM and security analytics.
We are an Elite Splunk partner with one of the largest Splunk Practices of certified consultants in the EMEA region, boasting over 30 Technical Consultants and Project Managers. Our general model is solely focused on providing the best experience possible for the customer, delivering valuable use cases for organisations that span a vast range of industries.
One of our most significant capabilities, which plays a key role in our new Somerford Connect service, is our in-house support desk, which has been running successfully for over 14 years with 85%+ of tickets resolved internally.
What is included in the Somerford Connect service?
Somerford Connect is an amalgamation of many of our best practices into a neat, flexible Managed Service bundle to accompany your Splunk instance, providing operational benefit and additional support where you need it. As we are able to manage many of these administrative elements for you, it saves your company the critical time and availability needed to manage and monitor for performance.
• Professional Services: Comprehensive support from our certified Splunk experts
• Healthcheck: A regular check-in on your Splunk instance providing a report on findings
• Support Desk: Providing first class support and resolving over 85% of calls in-house
• MXDR: Optional Managed Extended Detection and Response (MXDR)
• Consulting: Our BVC team helps customers understand and quantify Splunk's potential
• User Enablement Workshops: Beginner and Advanced Workshops with Hands-On Labs
• Exclusive Forums: Inclusion in our Executive Forums, Discovery Forums and Focus Groups.
If you’re interested in the combined service available from our Somerford Connect offering, please get in touch and we can discuss your specific requirements!
