Introduction to Splunk for IT Service Intelligence
Join us for the "Learn the Fundamentals of Splunk IT Service Intelligence (ITSI)" workshop, led by Dan Gray, a Certified Splunk ITSI Technical Consultant and expert at Somerford. This session will introduce you to Splunk ITSI, a powerful monitoring and analytics solution that enhances visibility into IT operations and helps organisations proactively manage and optimise their IT services and infrastructure.
Splunk ITSI leverages machine learning to detect issues, analyse performance, and correlate events across diverse data sources. In this workshop, you'll gain insights into analytics-driven monitoring, offering unprecedented visibility into IT service health and performance indicators.
Agenda
- Overview of Splunk IT Service Intelligence - Discover how ITSI helps organisations deliver improved experiences to their end users by preventing issues from escalating into problems.
- ITSI Concepts and Terminology Hands-on - A quick rundown of ITSI concepts and terminology to level set and get everyone up to speed.
- Investigate Critical Service Degradation - Engage in a hands-on investigation that guides you through an incident from discovery through root cause analysis to rectification.
- Alerting - Learn how ITSI can help you reduce the number of alerts while increasing the quality of alerting, reducing alert fatigue, and improving mean time to resolution.
Who Should Attend?
- IT professionals seeking to enhance their understanding of Splunk IT Service Intelligence
- Monitoring and operations teams looking to improve service reliability and performance
- Anyone interested in leveraging machine learning for proactive IT service management
Additional Information
- No prior experience with Splunk ITSI is necessary; however, familiarity with IT operations is beneficial.
- This workshop will provide a highly interactive experience, so please join us at the start of the session to engage in hands-on activities.
- We encourage respectful and focused participation throughout the workshop. Our host is here to guide you and answer any questions.
- After completing the workshop and hands-on labs, you will be eligible to receive a certificate of participation.
- If you cannot complete the labs, we offer future sessions to support your learning journey.
If you need any assistance or have questions, please contact us at marketing@somerfordassociates.com.
